Here are some technical questions which are often asked but not covered elsewhere on this site. Just click on the question and you will be brought to the answer and other related questions. For further technical assistance, contact us here >
Here are some technical questions which are often asked but not covered elsewhere on this site. Just click on the question and you will be brought to the answer and other related questions. For further technical assistance, contact us here >
Verify that the calibration material samples values were inserted correctly
Verify that the site was prepared in accordance with the Ultimo requirements
Verify that the Configuration File is not corrupted by comparing its structure with the template configuration file located on your PC at C\Program Files (x86)\Ultimo\Setup
If items 1) and 2) are OK , do the following
Open the configuration file DVM_Pipe.ini
At the end of the file change the value of the freq_test_mode- variable to 1 and save and close the configuration file
Close the Monitoring Program and open it again
Follow the GUI wizard to obtain the Freq_Range.xls file located in the same folder as the Monitoring Program
Open the configuration file DVM_Pipe.ini
Change the value of the freq_test_mode - variable to 0 and save and close the configuration file
Send the Freq_Range.xls file to Ultimo tech support for further analysis