Technical Assistance

Last updated - 2025

Here are some technical questions which are often asked but not covered elsewhere on this site.  Just click on the question and you will be brought to the answer and other related questions. For further technical assistance, contact us here >

Readings

Instrument’s readings in the Control Room are far beyond the measurement range. What do I have to do?
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Instrument’s readings in the Control Room are within the measurement range. Discrepancy between the instrument’s readings and the reference values are at least 3 times greater than specified. What do I have to do?
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Instrument’s readings in the Control Room are within the measurement range. Discrepancy between the instrument’s readings and the reference values less than 3 times of specified. What do I have to do?
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Adaptation

I ran ADAPTATION Procedure and it FAILED. What do I have to do?
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Calibration

I ran the 2pt CALIBRATION Procedure and it says “Failure”. What do I have to do?
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Firmware & Software

When I try to open the Bootloader software, I receive error messages. What do I have to do?
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Bootloader program cannot open the Com Port
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An attempt to open the Bootloader program produces “Create File” and “Communications” errors
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After the firmware upgrade was completed, the instrument stopped working properly
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After installing new software, the instrument stopped working properly
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PC Monitoring Program does not start or gets frozen during the instrument setup operation
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Communications & Data

I noticed non-stop repetitions of the “Communication Failure” message on the Main Window. What does it mean and what do I do?
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Corrupted or slow changing GUI graphics
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Upon opening, the Monitoring Program is trying to establish communication between the PC and the DPM. After a minute of doing so, the “Communication error” message appears on the laptop monitor
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Failure to deliver data via the Modbus RTU protocol
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Instrument’s readings in the Control Room are far beyond the measurement range when 4-20 mA cable is used for data delivery
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